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FoneFacts’ Situation Surveys Support Your Business Decisions
It’s impossible to make solid business decisions without the proper facts.
That’s why FoneFacts specializes in retrieving the facts as they relate to
your company’s phone skills. FoneFacts’ Situation Surveys are designed in
conjunction with your corporate objectives. Our customized software and
recording technology allows us to provide you with any type of detailed
reporting on key performance factors.
By following predetermined scripts coupled with our unique recording
capabilities, we are able to extract the vital information you need to
know about your employee’s product knowledge, sales ability and overall
customer relationship. We are not here to tell you how to run your
business, but with the "facts," you are then able with pinpoint accuracy
to train, educate, and motivate your personnel towards your desired results.
The Competitive Edge
If you have ever wondered about the sales ability and customer management
skills of your competitors, FoneFacts can provide you with a detailed look
at what others are saying and doing. You will find that our competitive
analyses go well beyond product comparisons.
Quality Control... Quality Feedback
All of FoneFacts personnel are trained according to the Situation Survey
they are performing. As a result, accuracy and timeliness are systematic
before distribution. Our fact-finding is then packaged in a user-friendly
format. With the click of a mouse, you can see and hear FoneFacts detailed
reports that include: performance scores and rankings on month-to-date
and/or year-to-date averages and any other key information you desire to know.
Awards / Incentive Programs
You may have heard the old adage, "what you expect, you must inspect."
At FoneFacts, we believe you must take that old adage one step further.
"What you expect, you must inspect and then reward those who perform
according to your expectations."
It is a proven fact, people respond better to praise than to criticism.
Our reporting is designed to hold low-scoring surveys accountable, but
more importantly, to recognize and reward the top performing individuals,
from those who answer the phone, to the Managers and District Managers
who train their people well and/or demonstrate improvement. It is in the
spirit of competition with an environment of praise that ultimately yields
improved customer satisfaction and increased sales. Our reporting includes
any recognition plan that you desire and/or we can prepare one for you.
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